Skip to content
Español

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Jerry Lewis

Jerry Lewis

August 5, 2025

5  out of  5
rating by Jerry Lewis
"thanks to Andrew Swink for saving me a lot on my auto and home insurance"
We responded:
"Thank you for sharing your positive experience with Andrew. It's great to hear that he was able to help you save on your auto and home insurance. Your feedback is appreciated, and we're glad to have you as a valued customer."
Profile photo of Ahmir Hill

Ahmir Hill

August 1, 2025

5  out of  5
rating by Ahmir Hill
"When it comes to the severity of getting things like life and car insurance covered, it is imperative that you have a company that has your best interest at bay and whole heartedly, I believe that this is how the Jay Jackson Branch of State Farm is structured. From Gavin calling every time there is an update that I need to know about, to the fine-detailing/attentiveness that Sergio provided in drafting my quotes, this is a company that I hope to continue to use and grow with! Thank you all for the help that you have given me thus far!!!"
We responded:
"Thank you for sharing your experience with the agency. It's wonderful to hear that Gavin and Sergio have been attentive and detailed in their service. Your trust and satisfaction are incredibly important, and it's great to know that you feel supported with your insurance needs. We look forward to continuing to assist you and appreciate your kind words and feedback."
Profile photo of Tina Hargett

Tina Hargett

July 22, 2025

5  out of  5
rating by Tina Hargett
"Andrew and Gavin are awesome. They are the best insurance agents ever and do everything to help you with pricing… To me, it is very important to do business locally not only does it help support your community You also have a very personal experience when it comes to dealing With people from your hometown. I highly recommend them!!!!"
We responded:
"Thank you, Tina, for sharing your positive experience with Andrew. It's wonderful to hear how much you value the personal touch and local support that comes with doing business in your community. Your recommendation means a lot, and we're glad to know Andrew has been able to assist you effectively with your insurance needs. Your feedback is greatly appreciated!"
Profile photo of James Oliver

James Oliver

July 8, 2025

5  out of  5
rating by James Oliver
"Gavin was excellent I'm assisting me."
We responded:
"Thank you, James, for sharing your positive experience. It's wonderful to hear that Gavin provided excellent assistance. Your feedback is greatly appreciated and helps us continue to deliver outstanding service."
Profile photo of Humberto Duron

Humberto Duron

July 2, 2025

5  out of  5
rating by Humberto Duron
"Brenda had great customer service thank you for helping me save on insurance."
We responded:
"Thank you, Humberto, for sharing your positive experience with Brenda. It's wonderful to hear that she was able to assist you effectively and help you save on insurance. Your feedback is greatly appreciated, and we're glad to have you as a valued customer."
Profile photo of Mark Keefer

Mark Keefer

July 2, 2025

5  out of  5
rating by Mark Keefer
"Excellent service. Karen Raimondi was very helpful."
We responded:
"Thank you for sharing your positive experience. It's great to hear that Karen was able to assist you effectively. Your feedback is appreciated and helps us continue to provide excellent service."
Profile photo of Ann Keifer

Ann Keifer

July 2, 2025

5  out of  5
rating by Ann Keifer
"Visited with Karen at Jay Jackson State Farm to look at some life insurance options. She really took the time to listen and explain to make sure I had the right protection in place so my family would be taken care of. I feel so good about the policy I chose and wish I’d done this sooner!"
We responded:
"Thank you for sharing your experience with us. It's wonderful to hear that Karen was able to assist you in finding the right life insurance options and that you feel confident about your choice. We appreciate your feedback and are glad to know you feel secure with the policy you selected. Your satisfaction is important to us, and we're here to help whenever you need."
Profile photo of Thomas Martin

Thomas Martin

July 2, 2025

5  out of  5
rating by Thomas Martin
"I've had a really good experience with State Farm. The people there are friendly and always ready to help. Brenda made everything easy to understand, and best of all, I saved some good money bundling my policies. It feels like they actually care about helping you get the best deal. Definitely recommend them if you want good service and to save some cash!"
We responded:
"Thank you, Thomas, for sharing your positive experience with us. It's wonderful to hear that Brenda and the team were able to make everything clear and help you save money by bundling your policies. We're committed to providing excellent service and ensuring our customers feel valued. Your recommendation means a lot to us!"
Profile photo of Shanna Persico

Shanna Persico

July 2, 2025

5  out of  5
rating by Shanna Persico
"Brenda was super friendly and made the whole process easy. She explained things clearly and handled my questions with care. Really great experience. Thanks Brenda."
We responded:
"Thank you for sharing your positive experience with Brenda. It's wonderful to hear that she was able to make the process easy and address your questions with such care. Your feedback is greatly appreciated, and we're glad to know you had a great experience with us."
Profile photo of John Vargas

John Vargas

July 2, 2025

5  out of  5
rating by John Vargas
"I had a truly excellent experience working with Brenda, a customer service representative at Jay's State Farm. From the moment she answered the phone, she was polite, professional, and incredibly helpful. Brenda explained everything clearly, and went above and beyond to make sure all my questions were answered. Her knowledge of the policies and her willingness to go the extra mile really stood out, a real asset to the State Farm team. Thank you Brenda for your exceptional service."
We responded:
"Thank you, John, for sharing your positive experience with Brenda. It's wonderful to hear how her professionalism and dedication made such a difference during your interaction. We're proud to have her as part of our team, and your feedback truly highlights the exceptional service we strive to provide. Your kind words are greatly appreciated."
Profile photo of Veronica Guerrero

Veronica Guerrero

July 2, 2025

5  out of  5
rating by Veronica Guerrero
".Brenda was amazing! Quick, friendly, and professional service ."
We responded:
"Thank you, Veronica, for sharing your experience with us. It's wonderful to hear that Brenda provided you with quick, friendly, and professional service. We truly appreciate your feedback and are delighted to know that you had a positive experience with our agency. Your satisfaction is important to us, and we look forward to continuing to serve your insurance needs."
Profile photo of Shawna Oakley

Shawna Oakley

July 2, 2025

5  out of  5
rating by Shawna Oakley
"Gavin and the team at Jay Jackson were very professional and helpful getting me a quote for home and auto insurance. Give them a call for all of your insurance needs!"
We responded:
"Thank you, Shawna, for sharing your positive experience with Gavin and the team. We're delighted to hear that you found our service professional and helpful. Your recommendation means a lot to us, and we're glad we could assist you with your home and auto insurance needs."
Profile photo of Brad Shaw

Brad Shaw

July 1, 2025

5  out of  5
rating by Brad Shaw
"State Farm was able to offer better rates with a more personalized experience and Andrew in the Jacksonville office was very professional and explained each policy clearly and with helpful information."
We responded:
"Thank you, Brad, for sharing your experience with us. It's wonderful to hear that Andrew was able to provide you with a personalized experience and clear explanations of each policy. We're delighted that you found our rates competitive and our service professional. Your feedback is greatly appreciated and helps us continue to deliver exceptional service."
Profile photo of Clinton Harper

Clinton Harper

June 16, 2025

5  out of  5
rating by Clinton Harper
"State Farm and Andrew have been easy and great to work with in getting insurance for our newly purchased home and automobiles"
We responded:
"Thank you, Clinton, for sharing your positive experience with us. We're delighted to hear that Andrew and our team have been able to assist you smoothly with your insurance needs for your new home and automobiles. Your satisfaction is important to us, and we appreciate your feedback."
Profile photo of Jason Oakley

Jason Oakley

May 21, 2025

5  out of  5
rating by Jason Oakley
"Gavin and the team at Jay Jackson State Farm did a great job when I called in and had some questions about my insurance! Give them a call if you have insurance needs in Jacksonville!"
We responded:
"Thank you, Jason, for sharing your positive experience with Gavin and the team. It's wonderful to hear that your questions were addressed effectively. Your recommendation means a lot, and we're glad to have been able to assist you with your insurance needs."
Profile photo of Lucas Acosta

Lucas Acosta

May 21, 2025

5  out of  5
rating by Lucas Acosta
"Gavin and the team at Jay Jackson State Farm do a great job of making sure all of my insurance needs are taken care of!"
We responded:
"Thank you, Lucas, for sharing your positive experience with Gavin and the team at Jay Jackson State Farm. It's wonderful to hear that your insurance needs are being well taken care of. Your feedback is greatly appreciated and encourages us to continue providing excellent service."
Profile photo of Larry Stroud

Larry Stroud

May 21, 2025

5  out of  5
rating by Larry Stroud
"We had a great experience with Karen! She was able to answer all of our questions to put us at ease when we switched to State Farm. She is awesome!"
We responded:
"Thank you for sharing your experience with Karen. It's wonderful to hear that she was able to answer all your questions and make your transition to State Farm smooth and reassuring. Your feedback is greatly appreciated, and we're delighted to have you with us."
Profile photo of Mack Swink

Mack Swink

May 21, 2025

5  out of  5
rating by Mack Swink
"Great experience with Jay Jackson discussing Life Insurance and Retirement opportunities with State Farm. It was nice to learn that they offer more than just auto, home and liability insurance."
We responded:
"Thank you for the great review and trusting our team with your Insurance needs. "
Profile photo of Miranda Raimondi

Miranda Raimondi

May 21, 2025

5  out of  5
rating by Miranda Raimondi
"I was very impressed with how State Farm Jay Jackson in Jacksonville, TX handled my claim. Karen explained the process well to me so I could understand it, and worked to make a smooth and easy resolution to getting my new car insured at a difficult time after I had suffered a car accident."
We responded:
"Thank you, Miranda, for sharing your experience. It's wonderful to hear that Karen was able to guide you through the process and make things easier during such a challenging time. Your feedback is greatly appreciated, and we're glad we could assist you with your insurance needs."
Profile photo of Kim Felt

Kim Felt

May 21, 2025

5  out of  5
rating by Kim Felt
"Andrew Swink is professional and super easy to work with. He was able to save us money and we have better coverage. I look forward to a long term relationship with State Farm & Andrew Swink. Thank you!"
We responded:
"Thank you, Kim, for sharing your positive experience with Andrew Swink. It's wonderful to hear that he was able to assist you in saving money while improving your coverage. We appreciate your trust and look forward to continuing to support your insurance needs for many years to come."
Profile photo of Pegy Renfro

Pegy Renfro

May 21, 2025

5  out of  5
rating by Pegy Renfro
"If looking for an insurance company that's has the best staff, look no further! They are so friendly, helpful and very supportive of their community. Call them!"
We responded:
"Thank you so much for your wonderful feedback! We're delighted to hear that you had such a positive experience with our team. Supporting our community and providing friendly, helpful service are top priorities for us. Your kind words mean a lot, and we appreciate you taking the time to share your experience."
Profile photo of pam stroud

pam stroud

May 21, 2025

5  out of  5
rating by pam stroud
"Karen is exceptionally knowledgeable, helpful and very pleasant to work with. She went above and beyond to help me."
We responded:
"Thank you for sharing your positive experience with Karen. It's wonderful to hear that she was able to provide you with exceptional service and go above and beyond to assist you. Your feedback is greatly appreciated and will be shared with Karen and the team. We're glad to have been able to meet your needs and look forward to continuing to serve you."
Profile photo of Meghan Raimondi

Meghan Raimondi

May 20, 2025

5  out of  5
rating by Meghan Raimondi
"Karen is great!"
We responded:
"Thank you, Meghan, for sharing your feedback! It's wonderful to hear that Karen made such a positive impression. Your satisfaction is important to us, and we're glad to know we're meeting your expectations. If there's anything else we can do for you, feel free to let us know."
Profile photo of Kendall Jackson

Kendall Jackson

May 20, 2025

5  out of  5
rating by Kendall Jackson
"Andrew recently helped me with my life insurance policy and was a huge help!! He explained the policy options very well and helped me find the right fit for me! Highly recommend Andrew Swink at Jay Jackson State Farm!"
We responded:
"Thank you for the wonderful 5 star review, Kendall! It is our pleasure to be able to assist you with any of your insurance questions or needs! We are here to help protect you and bring you peace of mind!"
Profile photo of Ryanne Ur

Ryanne Ur

May 20, 2025

5  out of  5
rating by Ryanne Ur
"I recently switched to State Farm and had the pleasure of working with Gavin and the team at Jay Jackson. From the initial consultation to finalizing my policies, Gavin demonstrated exceptional professionalism and genuine care. They took the time to understand my specific needs, explained all options in detail, and ensured I received the best coverage at a competitive rate. Their responsiveness and attention to detail made the entire process seamless. I now feel more secure knowing that my insurance needs are in capable hands. Highly recommend!"
We responded:
"Thank you for sharing your experience with us. It's wonderful to hear that Gavin and the team were able to provide you with exceptional service and meet your insurance needs effectively. We're delighted that you found the process seamless and that you feel secure with your coverage. Your recommendation means a lot to us, and we're grateful for your trust in our agency."