State Farm® Insurance Agent Jay Jackson
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Thomas Beil
September 17, 2026
"Brenda is absolutely amazing and gets things done. I appreciate her responding quickly and making sure things get done in a timely manner. She always answers and is very knowlegdable. Thank you Brenda, I have comfort with our policies in large part due to you!!!"
Jackie Warren
September 16, 2026
"5 Stars for Sergio Hernandez! Outstanding personalized service with all my many questions answered so patiently! He was able to save us money on homeowners and auto policies. Sergio took time to explain each policy in detail. It’s very evident that Sergio cares about people and made sure we had exactly what we needed. Definitely top notch!"
"Thank you for sharing your experience with Sergio Hernandez. It's wonderful to hear that you received outstanding personalized service and that all your questions were answered with patience. We're pleased to know Sergio was able to help you save on your homeowners and auto policies while ensuring you understood each detail. Your feedback highlights the dedication to providing exceptional service and care. We appreciate your kind words and look forward to continuing to meet your insurance needs."
Martha
September 16, 2026
"Sergio is awesome! Helped me with all my needs and explained everything in details regarding my payment plan."
"Thank you, Martha, for sharing your experience with Sergio. It's wonderful to hear that he was able to assist you thoroughly and provide detailed explanations about your payment plan. Your feedback is greatly appreciated and helps us continue to deliver exceptional service."
Amy Kirby
September 14, 2026
"Sergio in Jacksonville is hands down the best agent we’ve ever had. His customer service and attention to detail is on point. We have multiple policies with him and he’s always just a phone call away. If you’re shopping for a new agent, I encourage you to give him a call. I promise you won’t be disappointed!"
"Thank you, Amy, for sharing your experience with Sergio in Jacksonville. It's wonderful to hear that his customer service and attention to detail have made such a positive impact. Having multiple policies with an agent who is always just a phone call away is invaluable. Your recommendation is greatly appreciated, and we're glad to know Sergio has earned your confidence."
James Lovelady
September 9, 2026
"Very helpful and explained policy differences and saved us money with better coverage. Thanks Jay Jackson at State Farm in Jacksonville Texas"
"Thank you, James, for sharing your experience. It's wonderful to hear that Jay Jackson was able to clarify policy differences and help you achieve better coverage while saving money. Your feedback highlights the dedication to providing valuable service in Jacksonville, Texas. Your satisfaction is greatly appreciated."
Adison
July 30, 2026
"I was a previous customer of Jay Jackson State farm but I had since changed insurance. Andrew reached out to me because they had recently lowered rates, and he helped me get a policy that covered more and was significantly cheaper than the one I currently had. He was friendly and professional. Overall, I'm very pleased with the experience."
"Thank you for sharing your experience with us. It's great to hear that Andrew was able to assist you in finding a policy that not only offered more coverage but also came at a better rate. We strive to provide friendly and professional service, and your feedback reassures us that we're on the right track. Your satisfaction is important to us, and we're delighted to have you back with Jay Jackson State Farm."
Mary Catherine Spiller
July 20, 2026
"I am extremely pleased with Jay Jackson State Farm in Jacksonville, TX.
I have my home & car insured. There have been times that I have had some questions about different things & have talked to the qualified people in his office. Never have I had a problem with his office or advice.
Very trust worthy people."
"Thank you, Mary Catherine, for sharing your positive experience with Jay Jackson State Farm. It's wonderful to hear that our team has been able to assist you with your home and car insurance needs and that you find our staff trustworthy and knowledgeable. Your feedback is greatly appreciated and encourages us to continue providing excellent service."
Paige
July 9, 2026
"I’ve had a great experience with this insurance company. Brenda and Gavin are both wonderful to work with. So friendly, knowledgeable, and always willing to help. They make the process easy and provide excellent customer service every time. Highly recommend!"
"Thank you for sharing your positive experience with us. It's fantastic to hear that Brenda and Gavin have been so helpful and friendly. We're delighted to know that they have made the process easy for you and provided excellent service. Your recommendation means a lot to us, and we appreciate your feedback."
Ricky A
July 1, 2026
"Huge thanks to Andrew S. He was super helpful and made the whole insurance process easy. Answered all my questions, explained everything clearly, and was great to work with. Really appreciated his help and would definitely recommend him to anyone looking for insurance."
"Thank you for sharing your experience with Andrew. It's wonderful to hear that he was able to make the insurance process easy and clear for you. Your recommendation means a lot, and we're glad to know you found the service helpful. We appreciate your feedback and look forward to assisting you in the future."
Jody Hester
June 24, 2026
"Contacted Andrew to quote a new renter’s quote. The entire process was handled flawlessly, with zero hassle whatsoever, at a fair price and with an agent I have learned to trust from experience by the way this agency treats me as a customer. Dealing with another insurance company and their online-only staff for a claim drove me to move all my policies to a trusted brand which my parents and grandparents trusted and taught me to do the same because you the only thing you need to do to make the right choice is insurance or with people is watch their actions. Another policy to follow shortly as soon as I can get away from the other brand.
Thank you, Andrew! You and State Farm are much appreciated."
"Thank you for sharing your experience, Jody. It's wonderful to hear that Andrew provided you with a seamless and trustworthy service. We appreciate your decision to move your policies to us and are grateful for the trust your family has placed in our brand over the years. Your feedback is invaluable, and we're here to assist you with any future insurance needs."
TEN
June 22, 2026
"Can’t say enough about the Jay Jackson staff. Today, Sergio was my hero with his fast, efficient service. You can’t go wrong with these folks!"
"Thank you for sharing your wonderful experience with our team. It's fantastic to hear that Sergio provided you with fast and efficient service. We truly appreciate your kind words and are delighted to know that you feel confident in choosing us. Your feedback means a lot to us, and we're here to assist you whenever you need."
David Monson
March 13, 2026
"I like insurance as much as roofing in August. After pretty bad experiences with other insurance company’s customer service, I decided I needed a local agent that I could meet with in person to go over my insurance needs. I called Jay Jackson’s State Farm office in Jacksonville and had an in person meeting scheduled with Andrew the following day. When I met with Andrew he was very customer oriented and attentive to my needs. I originally went in to switch one policy over to State Farm to try there services. I ended up switching over all of my insurance needs with State Farm. Andrew is prompt, friendly and very knowledgeable. He asked the right questions and listened to my needs. So far it has been the best experience I’ve had with obtaining insurance. Great job!"
"Thank you, David, for sharing your experience. It's wonderful to hear that Andrew was able to provide the attentive and knowledgeable service you were looking for. We're glad to have made the process of switching your insurance needs smooth and satisfactory. Your feedback is greatly appreciated, and we're committed to maintaining the high level of service you've experienced."
Julie Joy
March 4, 2026
"Great experience! Gavin and Sergio at State Farm: Jay Jackson were both extremely helpful and understanding of my insurance needs. Highly recommend!"
"Thank you, Julie, for sharing your positive experience. It's wonderful to hear that Gavin and Sergio were able to assist you effectively with your insurance needs. Your recommendation means a lot to us, and we're glad to have been of service."
Travis King
March 4, 2026
"I have bounced around insurance company to insurance company the past couple of years and highly regret not reaching out to Andrew Swink and the team at State Farm - Jay Jackson sooner!! Andrew has been fantastic to work with and very reasonable. Highly recommend!!"
"Thank you, Travis, for sharing your experience with Andrew and the team. It's wonderful to hear that you've found a reliable partner in us for your insurance needs. Your recommendation means a lot, and we're glad to have you with us. If there's anything more we can do for you, feel free to let us know."
Pam Phipps
February 3, 2026
"I won't use anyone else. Amazing service!"
"Thank you, Pam, for your wonderful feedback! We're delighted to hear that you had an amazing experience with our service. Your trust and satisfaction mean a lot to us, and we're committed to continuing to provide you with the best service possible."
W. L.
November 3, 2025
"Mr.Sergio Hernandez with jay Jackson insurance was very helpful and had a positive attitude during the whole process!He gave me the best quote and close the deal in a matter of minutes. Thanks Mr.Hernandez"
"Thank you for sharing your experience with Sergio Hernandez at our agency. It's wonderful to hear that he was helpful and maintained a positive attitude throughout the process. We're glad he could provide you with a great quote and make the process quick and efficient. Your feedback is greatly appreciated!"
Austin Savage
October 31, 2025
"I called several companies to get quotes on Home/Auto insurance, and Andrew Swink was quick to answer and delivered a quote within the hour. It was such a smooth process, he explained every detail of options, and all around very professional."
"Thank you, Austin, for sharing your experience with us. It's great to hear that Andrew was able to assist you promptly and provide a detailed explanation of your options. We strive to make the process as smooth as possible, and your feedback is truly appreciated. If you have any more questions or need further assistance, feel free to reach out."
Jeanie Grayson
October 16, 2025
"Karen is great! Very helpful and pleasant. All answers to our questions were clear and concise. She thoroughly reviewed our current policies to ensure that our coverage was equal to or greater for less premium. I highly recommend this agency."
"Thank you, Jeanie, for sharing your positive experience with Karen. It's wonderful to hear that she was helpful and provided clear and concise answers to your questions. We're glad she could review your policies to ensure you have the best coverage. Your recommendation means a lot to us, and we appreciate your feedback."
Ana Castillo
September 18, 2025
"Shout out to Sergio… I reached out and within minutes he handled my concern and clearly explained what I was receiving. If you need auto/life insurance, don’t even think twice- reach out to Sergio."
"Thank you for sharing your positive experience with Sergio. It's wonderful to hear that he was able to address your concern promptly and provide clear explanations. Your recommendation means a lot, and we're glad to have been able to assist you with your insurance needs."
Jerry Lewis
August 5, 2025
"thanks to Andrew
Swink for saving me a lot on my auto and home insurance"
"Thank you for sharing your positive experience with Andrew. It's great to hear that he was able to help you save on your auto and home insurance. Your feedback is appreciated, and we're glad to have you as a valued customer."
Ahmir Hill
August 1, 2025
"When it comes to the severity of getting things like life and car insurance covered, it is imperative that you have a company that has your best interest at bay and whole heartedly, I believe that this is how the Jay Jackson Branch of State Farm is structured. From Gavin calling every time there is an update that I need to know about, to the fine-detailing/attentiveness that Sergio provided in drafting my quotes, this is a company that I hope to continue to use and grow with! Thank you all for the help that you have given me thus far!!!"
"Thank you for sharing your experience with the agency. It's wonderful to hear that Gavin and Sergio have been attentive and detailed in their service. Your trust and satisfaction are incredibly important, and it's great to know that you feel supported with your insurance needs. We look forward to continuing to assist you and appreciate your kind words and feedback."
Tina Hargett
July 22, 2025
"Andrew and Gavin are awesome. They are the best insurance agents ever and do everything to help you with pricing… To me, it is very important to do business locally not only does it help support your community You also have a very personal experience when it comes to dealing With people from your hometown. I highly recommend them!!!!"
"Thank you, Tina, for sharing your positive experience with Andrew. It's wonderful to hear how much you value the personal touch and local support that comes with doing business in your community. Your recommendation means a lot, and we're glad to know Andrew has been able to assist you effectively with your insurance needs. Your feedback is greatly appreciated!"
James Oliver
July 8, 2025
"Gavin was excellent I'm assisting me."
"Thank you, James, for sharing your positive experience. It's wonderful to hear that Gavin provided excellent assistance. Your feedback is greatly appreciated and helps us continue to deliver outstanding service."
Humberto Duron
July 2, 2025
"Brenda had great customer service thank you for helping me save on insurance."
"Thank you, Humberto, for sharing your positive experience with Brenda. It's wonderful to hear that she was able to assist you effectively and help you save on insurance. Your feedback is greatly appreciated, and we're glad to have you as a valued customer."
Mark Keefer
July 2, 2025
"Excellent service. Karen Raimondi was very helpful."
"Thank you for sharing your positive experience. It's great to hear that Karen was able to assist you effectively. Your feedback is appreciated and helps us continue to provide excellent service."