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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Jason Oakley

May 21, 2025

5  out of  5
rating by Jason Oakley
"Gavin and the team at Jay Jackson State Farm did a great job when I called in and had some questions about my insurance! Give them a call if you have insurance needs in Jacksonville!"
We responded:
"Thank you, Jason, for sharing your positive experience with Gavin and the team. It's wonderful to hear that your questions were addressed effectively. Your recommendation means a lot, and we're glad to have been able to assist you with your insurance needs."
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Lucas Acosta

May 21, 2025

5  out of  5
rating by Lucas Acosta
"Gavin and the team at Jay Jackson State Farm do a great job of making sure all of my insurance needs are taken care of!"
We responded:
"Thank you, Lucas, for sharing your positive experience with Gavin and the team at Jay Jackson State Farm. It's wonderful to hear that your insurance needs are being well taken care of. Your feedback is greatly appreciated and encourages us to continue providing excellent service."
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Larry Stroud

May 21, 2025

5  out of  5
rating by Larry Stroud
"We had a great experience with Karen! She was able to answer all of our questions to put us at ease when we switched to State Farm. She is awesome!"
We responded:
"Thank you for sharing your experience with Karen. It's wonderful to hear that she was able to answer all your questions and make your transition to State Farm smooth and reassuring. Your feedback is greatly appreciated, and we're delighted to have you with us."
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Mack Swink

May 21, 2025

5  out of  5
rating by Mack Swink
"Great experience with Jay Jackson discussing Life Insurance and Retirement opportunities with State Farm. It was nice to learn that they offer more than just auto, home and liability insurance."
We responded:
"Thank you for the great review and trusting our team with your Insurance needs. "
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Miranda Raimondi

May 21, 2025

5  out of  5
rating by Miranda Raimondi
"I was very impressed with how State Farm Jay Jackson in Jacksonville, TX handled my claim. Karen explained the process well to me so I could understand it, and worked to make a smooth and easy resolution to getting my new car insured at a difficult time after I had suffered a car accident."
We responded:
"Thank you, Miranda, for sharing your experience. It's wonderful to hear that Karen was able to guide you through the process and make things easier during such a challenging time. Your feedback is greatly appreciated, and we're glad we could assist you with your insurance needs."
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Kim Felt

May 21, 2025

5  out of  5
rating by Kim Felt
"Andrew Swink is professional and super easy to work with. He was able to save us money and we have better coverage. I look forward to a long term relationship with State Farm & Andrew Swink. Thank you!"
We responded:
"Thank you, Kim, for sharing your positive experience with Andrew Swink. It's wonderful to hear that he was able to assist you in saving money while improving your coverage. We appreciate your trust and look forward to continuing to support your insurance needs for many years to come."
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Pegy Renfro

May 21, 2025

5  out of  5
rating by Pegy Renfro
"If looking for an insurance company that's has the best staff, look no further! They are so friendly, helpful and very supportive of their community. Call them!"
We responded:
"Thank you so much for your wonderful feedback! We're delighted to hear that you had such a positive experience with our team. Supporting our community and providing friendly, helpful service are top priorities for us. Your kind words mean a lot, and we appreciate you taking the time to share your experience."
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pam stroud

May 21, 2025

5  out of  5
rating by pam stroud
"Karen is exceptionally knowledgeable, helpful and very pleasant to work with. She went above and beyond to help me."
We responded:
"Thank you for sharing your positive experience with Karen. It's wonderful to hear that she was able to provide you with exceptional service and go above and beyond to assist you. Your feedback is greatly appreciated and will be shared with Karen and the team. We're glad to have been able to meet your needs and look forward to continuing to serve you."
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Meghan Raimondi

May 20, 2025

5  out of  5
rating by Meghan Raimondi
"Karen is great!"
We responded:
"Thank you, Meghan, for sharing your feedback! It's wonderful to hear that Karen made such a positive impression. Your satisfaction is important to us, and we're glad to know we're meeting your expectations. If there's anything else we can do for you, feel free to let us know."
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Kendall Jackson

May 20, 2025

5  out of  5
rating by Kendall Jackson
"Andrew recently helped me with my life insurance policy and was a huge help!! He explained the policy options very well and helped me find the right fit for me! Highly recommend Andrew Swink at Jay Jackson State Farm!"
We responded:
"Thank you for the wonderful 5 star review, Kendall! It is our pleasure to be able to assist you with any of your insurance questions or needs! We are here to help protect you and bring you peace of mind!"
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Ryanne Ur

May 20, 2025

5  out of  5
rating by Ryanne Ur
"I recently switched to State Farm and had the pleasure of working with Gavin and the team at Jay Jackson. From the initial consultation to finalizing my policies, Gavin demonstrated exceptional professionalism and genuine care. They took the time to understand my specific needs, explained all options in detail, and ensured I received the best coverage at a competitive rate. Their responsiveness and attention to detail made the entire process seamless. I now feel more secure knowing that my insurance needs are in capable hands. Highly recommend!"
We responded:
"Thank you for sharing your experience with us. It's wonderful to hear that Gavin and the team were able to provide you with exceptional service and meet your insurance needs effectively. We're delighted that you found the process seamless and that you feel secure with your coverage. Your recommendation means a lot to us, and we're grateful for your trust in our agency."
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Haley Perdue

May 20, 2025

5  out of  5
rating by Haley Perdue
"Gavin and the Jay Jackson team do a great job of making sure all of my insurance questions are answered and taken care of!"
We responded:
"Thank you, Haley, for sharing your positive experience with Gavin and the team. It's wonderful to hear that all your insurance questions are being addressed effectively. Your feedback is greatly appreciated and motivates us to continue providing excellent service."
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lois vining

April 17, 2025

5  out of  5
rating by lois vining
"I am very happy with the way that State Farm Jay Jackson in Jacksonville, TX handled my claim. Brenda Servin was extremely professional and eager to help as soon as we walked in the door. She went over and above to help us immediately. She told us exactly what we needed to do as far as filing a police report. She took care of contacting the State Farm claims office, contacting Collision Specialists, and lining us up with a rental car. Everything went very smoothly. It was a great experience to work with someone who really cared about helping us. Thank you, Brenda"
We responded:
"Thank you for sharing your positive experience with our team. Your feedback is greatly appreciated and will be shared with Brenda and the team."
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Tina Hargett

April 1, 2025

5  out of  5
rating by Tina Hargett
"Andrew is awesome. He will do everything he can to help you have the best insurance ever and to help you with pricing… To me, it is very important to do business locally not only does it help support your community You also have a very personal experience when it comes to dealing With people from your hometown. I highly recommend him"
We responded:
"Thank you, Tina, for sharing your positive experience with Andrew. It's wonderful to hear how much you value the personal touch and local support that comes with doing business in your community. Your recommendation means a lot, and we're glad to know Andrew has been able to assist you effectively with your insurance needs. Your feedback is greatly appreciated!"
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Sarah Landrum

March 20, 2025

5  out of  5
rating by Sarah Landrum
"We had the best experience working with Andrew for our home, auto, rental, and umbrella policies! If you need a knowledgeable, professional, and friendly agent - call the State Farm office in Jacksonville, Texas."
We responded:
"Thank you so much for your kind feedback for Sarah. Andrew is always ready and willing to go above and beyond for our customers to ensure they have the best Insurance experience. We look forward to working with you for years to come."
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Carson Lewis

March 16, 2025

5  out of  5
rating by Carson Lewis
"Andrew Swink and team at Jay Jackson State Farm always go above and beyond to do the best job possible! Making things easy for there clients is what they do!"
We responded:
"Thank you, Carson, for sharing your positive experience with Andrew Swink and the team at Jay Jackson State Farm. It's wonderful to hear that they consistently go above and beyond to make things easy for clients. Your feedback is greatly appreciated and will be shared with the team."
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Araceli Hoffpauir

March 14, 2025

5  out of  5
rating by Araceli Hoffpauir
"Sergio was very knowledgeable but most of all helpful. He was able to answer all my questions and responded promptly. He made it easy! Thanks Sergio"
We responded:
"Thank you for sharing your experience with Sergio. It's wonderful to hear that he was knowledgeable and helpful in answering all your questions promptly. We're glad he made the process easy for you. Your feedback is greatly appreciated."
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Erika Garcia

March 13, 2025

5  out of  5
rating by Erika Garcia
"This place is incredibly friendly and welcoming. Sergio was an excellent guide, explaining my insurance in a clear and concise manner. I highly recommend working with them!"
We responded:
"Thank you, Erika, for sharing your wonderful experience with us. It's great to hear that you found our team friendly and welcoming. We're glad Sergio could assist you clearly and concisely with your insurance needs. Your recommendation means a lot to us, and we look forward to continuing to provide you with excellent service."
Profile photo of Amanda Lewis

Amanda Lewis

March 1, 2025

5  out of  5
rating by Amanda Lewis
"Andrew Swink was very knowledgeable when going over my policies with me. Everyone is always so kind and helpful there! I would definitely recommend them to anyone!"
We responded:
"Thank you, Amanda, for sharing your positive experience with us. It's wonderful to hear that Andrew was able to assist you with your policies and that our team made you feel welcome and supported. Your recommendation means a lot to us, and we're grateful for your trust in our services. If you ever need further assistance, we're here to help."
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Tamara May

February 25, 2025

5  out of  5
rating by Tamara May
"Andrew and Sergio are always on the ball when we need information on our current policies or new policies. They are always courteous and prompt in getting back to me as well. We’ve been very pleased with their service! Thanks guys!!"
We responded:
"Thank you, Tamara, for sharing your positive experience with Andrew and Sergio. It's wonderful to hear that they have been prompt and courteous in assisting you with your insurance needs. Your satisfaction is important to us, and we're glad to know that you are pleased with the service provided. Your feedback is greatly appreciated!"
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Wendy Dalton

February 25, 2025

5  out of  5
rating by Wendy Dalton
"5 Stars! The Jay Jackson group is absolutely fantastic! Andrew and Brenda are always quick to respond, super helpful, and go above and beyond to make sure we’re taken care of. It’s such a relief knowing we have someone we can trust for all our insurance needs. Highly recommend!"
We responded:
"Thank you so much for your wonderful review! We're delighted to hear that Andrew and Brenda have been able to provide you with the quick and helpful service you deserve. It's great to know you feel confident and secure with us handling your insurance needs. Your recommendation means a lot to us, and we're grateful for your trust and support."
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Jan Bellefeuille

February 18, 2025

5  out of  5
rating by Jan Bellefeuille
"Karen Raimondo gives outstanding customer service…swift, efficient, knowledgeable, pleasant. Could not ask for more!"
We responded:
"Thank you, Jan, for sharing your positive experience with Karen Raimondo. It's wonderful to hear that her service was swift, efficient, knowledgeable, and pleasant. We truly appreciate your feedback and are glad to know that you are satisfied with the service provided. Your support means a lot to us."
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Travis Hartsfield

January 6, 2025

5  out of  5
rating by Travis Hartsfield
"I began the heavy task of shopping insurance policies after my current policy went up almost $100 for seemingly no reason. After dozens of robot calls, it was relieving to answer the phone to an actual human being. Andrew walked me through all the coverages and catered to exactly what I was wanting to accomplish. In a world of uncertainty, it’s nice to know there’s still companies out there that care about the customer. Thanks again guys!"
We responded:
"Thank you, Travis, for sharing your experience with us! It's fantastic to hear that Andrew was able to assist you so effectively and provide the personal touch you were looking for. We strive to make every interaction as helpful and human as possible, especially in a world where automated calls can be overwhelming. Your feedback is greatly appreciated and reinforces our commitment to putting customers first. If you need any further assistance or have questions, feel free to reach out anytime."
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Thiago Pinto

December 31, 2024

5  out of  5
rating by Thiago Pinto
"Very good service! Andrew has been very helpful and responsive to all of our needs."
We responded:
"Thank you, Thiago Pinto, for sharing your feedback! It's fantastic to hear that Andrew has been helpful and responsive to your needs. Your satisfaction is important, and we're glad to know you had a positive experience with our service."
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Beatrice S

December 30, 2024

5  out of  5
rating by Beatrice S
"Brenda has been very helpful."
We responded:
"Thank you, Beatrice, for sharing your feedback! It's wonderful to hear that Brenda has been very helpful. We appreciate your rating and are delighted to know you had a positive experience. Your feedback means a lot to us!"